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Training and Support
• Resourcing
• Ensure adequate resourcing for training, help center and configuration activities; users can require a
lot of hand holding
• Ensure adequate training budget for self-service video creation, online training and in-person training
• Ensure adequate resourcing around custom report and dashboard development
• Training Materials
• Create self-guided resources: Quick Reference Guides, Online Videos
• Help Center
• Ensure a robust ticketing and user feedback system is in place
• Targeted Training
• Create focused training for 'external users' and specific use cases; trainees in highly specialized areas
of business respond better to tailored training
